Our backgrounds in luxury marketing ensure we will create a fully-optimised custom listing for your property – including map, rates and inclusions accompanied by beautiful, professional photography.

All of our homes are promoted extensively through global booking sites including: HomeAway/Vrbo, Booking.com, Expedia, Airbnb and Google. We offer and promote direct bookings through our website, with benefits for guests that result in lower commission fees for owners. We also work with an extensive database of repeat travellers, social media followers and traditional travel agent channels. Each listing has its own dedicated booking page and URL, with stats that you can track in our online portal.

Once you list with us, you’ll never have to lift a finger. Our professional Waiheke-based team responds to every enquiry and confirms reservations, ensuring a streamlined booking experience for your guests. Our secure online system handles the bookings, billing, and deposits, as well as disperses your payments.

From the initial booking enquiry to the post-stay review, all communications with guests flow through our team. We are available 24/7 to respond to messages, oversee rental contracts, deploy booking confirmations, share check-in instructions, and more. We also collect a guest review at the end of every stay to ensure other potential visitors can see your listing shine.

We have a vetted in-house cleaning and gardening team who are trained specifically around the needs of your home. Our team work to the highest standard and use our own cleaning products and equipment. An in-person walk through is completed after every check out. Before the arrival of each new guest, our team also goes through and arranges bespoke touches, guest manuals, and local arrival gifts to make checkin a memorable experience. To elevate the stay, we provide high-quality linens and towels that are professionally cleaned between guests.

We provide a guest-end concierge service that promotes the best Waiheke has to offer to adventure-loving international guests. We can assist with transportation to and from the island, source appropriate souvenirs or gifts to bring home, or shop ahead of time for household items made available on arrival. We can also connect guests with our network of service providers ranging from babysitters to spas, and everything in between. We’ll make each guest’s visit magic, enhancing your ratings and ensuring returns.

There is nothing more important to the long term value of your investment than good-quality maintenance and repairs. We’ll work together to create a custom maintenance plan for your property, leveraging our local connections to hire the best tradespeople offering quality,  fairly-priced work. All our contacts are third-party independent contractors who have been vetted by Our Island, and we retain a copy of each tradesperson’s current insurance certificate on file. On most occasions, the cost of our management fee is eventually voided thanks to the discounts offered within our network. And even if you are oceans away when an emergency arises during a guest’s stay, our locally-based team is available 24/7 to assist.

We are passionate about our local environment and continuously looking at ways to enhance our sustainable practices. We do our best to run a paperless office, conducting the majority of our business through online platforms. We offer guests only 100% natural and organic products, use refillable large format bottles, and provide guidelines for guests around composting and recycling where possible.

We utilise leading technology platforms that streamline all aspects of the management guest payments and security bonds.

All booking funds are held in a secure trust account before being paid out monthly. For ease of record keeping, statements and invoices are stored and available 24/7 within our secure online portal, summarised in clear monthly and annual statements for the property owner. 

All the time our team saves avoiding needless paperwork is instead spent giving guests and owners exceptional, hands-on care at all of our properties.